Ruislip Party Platters
Order Information & Terms and Conditions
The following contains some information about your order and terms and conditions
- Your order will be prepared, stored and transported at the recommended temperatures between 3-5 °C. We recommend that once your order is delivered you maintain this.
- Once delivered we will check that you have received everything you have ordered and are satisfied. We will ask you to sign to confirm this.
- Once the order is delivered Ruislip Party Platters can no longer be responsible for any accidents or damages to the food (e.g dropping the platter/spilling a drink on the platter.) We understand that accidents do happen and will make reasonable efforts to help the customer to rectify the damages (e.g fast tracking another platter should the business timings and process allow) However, this cannot be guaranteed.
- Once the order is delivered Ruislip Party Platters can no longer be responsible for maintaining the food at a safe temperature.:
- Refunds and cancellations. Should you wish to cancel your order, please inform us as soon as possible. Cancellations and refunds will be given as the following ( excluding non refundable deposit)
- 4 or more days before event- Full Refund
- 3 days before event- 70% of order total
- 2 days before event- 50% of order total
- Day before event 20% of order total
- Day of event-No refund given
- This does not affect your statutory rights
- Each Platter will be labelled with a sticker highlighting if any of the 14 allergens can be found in the food inside. Once the food has been delivered Ruislip Party Platters can no longer be held responsible for any allergic reactions or intolerances. Please check with your guests if they have any allergies and ask them to review the allergens stickers before eating any of the food. If you or your guests require further detail of what is in the platter for more obscure allergies and intolerances, please contact us.
- In the rare occasion you find fault or are unsatisfied with your order, please inform us as quickly as possible via Phone -07758370096 Email- ruislippartyplatters@gmail.com or instagram @ruislippartyplatters where we will make every effort to resolve the issue.